Justin here. This is a mock-up of something a retired investment advisor and friend of mine said he would put in front of clients. It is only halfway “tongue in cheek” and it brings up a good point about what is important and why.
Client Reporting Process Selection
Our intent is to provide you with the most efficient report on your investment account possible. To that end, we ask you to look over the format you would be most comfortable with and check the appropriate section and return it to us. We will do our best to keep you informed.
1. Please let me know how my account is doing as compared with CDs and ten year Treasury Notes. (CDs are now returning about 2% to 3% per year and ten year Treasury Notes are at 2%)
2. Please let me know how my account is doing according to the popularly used averages, Dow Jones Average, Standard and Poor Average, etc. (This program shows if your account performed as average or if it was better or worse than average.)
3. Please let me know how my account was doing according to the Hedge Funds strategy. (A recent report in The Economist stated “At the end of 2011, 67% of hedge funds were below their high water marks, according to Credit Suisse, and 13% had not earned a performance fee since 2007…..the average hedge fund slid by 5.2%, much worse than the S & P 500which returned 2%.)
4. Please let me know how my account performed percentage wise during the period. (Percentages are useful to reveal how much your account moved up or down during the period.
5. Please let me know how much my account performed in real dollar value during the period. (For instance, we can report your account grew $ 36,000 during the period or $3,000 per month. This might effectively assist you in your spending plans.)
6. Please let me know how well my account performed versus inflation. (Inflation varies but is commonly accepted as approximately 3% per year.
7. Please let me know how my account performed compared with the goal we mutually set as a guide line to work toward. I understand the account may not move up in an equal amount each year but strives to reach our goal within in a six year period.
Thank you for being a part of this investment program. We want you to be comfortable with our services. Call us at any time you have a question.
I’d only add another: “#8. Please let me know how my performance was compared to a) my brother in law b) that guy I saw on CNBC this morning c) my tennis partner.






Why a Checklist Won’t be Saving Your Life
“I’m Too Busy” and Other Things You Don’t Want to Hear Your Doctor Say
Peter J. Pronovost, M.D. is an intensive care specialist physician at Johns Hopkins Hospital. In 2001, the nurses under Pronovost noticed that at least one of the steps to reduce infection was omitted in more than one-third of the patients. So Dr. Pronovost developed a simple checklist, saw dramatic results, and got other hospitals on board. A later evaluation found that over an 18 month period, this checklist saved more than 1,500 lives and saved the state of Michigan over $100 million…all through a little checklist.
In spite of dramatic results achieved in the test hospitals, Dr. Pronovost soon learned that only a small fraction of hospitals were using these procedures consistently. The lapses fell into three categories: Egotism, Busyness, and Distraction. Some nurses and physicians were insulted that professionals with their wisdom and experience should have to stoop to the level of being governed by a checklist; they let their egos get in the way. Some also felt they were already too busy and had an aversion to more “tasks” in a world consumed with bureaucracy. Lastly, many were distracted by more “exciting” issues such as disease biology and finding therapies for treatment, while often ignoring more “mundane” research that measures whether therapies are effectively delivered to patients.
Flight 38
Inspired in part by Dr. Pronovost’s checklist’s success, but more so by its concurrent failure to gain traction in the wider medical community, Dr. Atul Gawande, a general and endocrine surgeon at Brigham and Women’s Hospital in Boston, wrote The Checklist Manifesto: the Power of Getting Things Right. While recounting the story of Flight 38, Gawande points to one more reason we don’t follow checklists: Emotions. Following the near-fatal crash of British Airways Flight 38 from Beijing to London on January 17, 2008 (pictured), an inquiry led investigators to conclude that during the cross-polar flight, when atmospheric temperatures typically reach negative 105 degrees, moisture as sparse as two drops per gallon of jet fuel can crystallize. There was little risk to Flight 38 while on cruise control, but on approach, the pilot accelerated only to experience severe rollback: both engines lost power. Continue reading →
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